CasinoLab Cookie Policy
Last updated: June 4, 2026
This cookie policy explains how CasinoLab uses cookies and similar technologies on its website. It describes what cookies are, why they are used, and what choices users have regarding their storage on a device. This policy applies to all users accessing the service operated by Genesis Global Limited, company registration number C65325, under UKGC licence 45235 and MGA/CRP/314/2015.
Reading this policy alongside the privacy policy is recommended, as the two documents cover related aspects of personal data processing and user consent under UK and Malta regulatory frameworks.
Interpretation and Definitions
This section defines the key terms used throughout this cookie policy. Consistent terminology is applied throughout the document to avoid ambiguity and support compliance with applicable data protection requirements.
Key Terms Explained
The term “Company” refers to Genesis Global Limited, the operator of the CasinoLab casino service. “Cookies” means small data files placed on a device when a user visits a website. “Website” refers to the online casino service accessible to UK users. “User” means any individual who accesses the website, whether registered or not.
Policy Scope
This policy applies to all cookie-related processing connected to the CasinoLab service. It covers cookies placed directly by the Company as well as those placed by third-party providers integrated into the platform.
Cookies Overview
Cookies are a standard web technology used by most online services. This section explains their basic function and relevance to the CasinoLab platform.
What Cookies Collect
A cookie is a small text file that a website stores on a user’s browser or device. Cookies can hold identifiers, preferences, and session-related data. They do not typically contain directly identifying personal data on their own, but when combined with account information, they may form part of a broader personal data profile used for authentication and service delivery.
Connection to Personal Data
Where cookies interact with personal data — for example, by linking a session to a verified account — that processing falls under the scope of the privacy policy. Users with questions about personal data handling should review that document in conjunction with this one.
Types of Cookies
Cookies differ in how long they remain on a device and what purpose they serve during a session. Understanding the distinction helps users make informed decisions about browser settings.
Session Cookies
Session cookies are temporary files that exist only for the duration of a browser session. They are deleted automatically when the browser is closed. On the CasinoLab platform, session cookies are used to maintain continuity during a single visit, including keeping a user logged in while navigating between pages.
Persistent Cookies
Persistent cookies remain on a device after the browser is closed, up to a defined expiry date. They allow the website to recognise a returning user and recall stored preferences. The storage duration varies depending on the purpose of the cookie. Users can remove persistent cookies manually through browser settings at any time.
Cookie Categories
Cookies used on the platform are grouped by function. Each category serves a distinct operational or user-experience purpose, and not all categories are equally necessary for the service to function.
| Category | Purpose | Required |
|---|---|---|
| 🔒 Essential | Authentication, session security, fraud prevention | Yes |
| ⚙️ Functional | Language, currency, layout preferences | Recommended |
| 📊 Analytics | Usage tracking and performance measurement | Optional |
| 🎯 Marketing | Behavioural and preference-based content | Optional |
| 🛡️ Security | Risk detection, bot protection, device fingerprinting | Yes |
Essential Cookies
Essential cookies are required for the website to operate correctly. They handle tasks such as user authentication, session management, and basic security checks. Blocking essential cookies will prevent core functions, including login and page navigation, from working as intended.
Functional Cookies
Functional cookies store user preferences such as selected language, currency display, and interface settings. While the website remains accessible without them, disabling this category means that preferences will not be saved between sessions and will need to be reset on each visit.
How Cookies Are Used
Cookies serve several specific functions across the CasinoLab platform. Their use is directly tied to service delivery, account management, and regulatory compliance requirements.
Authentication and Account Access
When a user logs into their account, a session cookie confirms their identity and maintains that authentication across page transitions. This prevents repeated login prompts during a single session and supports the one-account policy applied to all registered users. If a session ends or the browser is closed, authentication cookies expire and a new login is required.
Preferences and Site Performance
Functional cookies retain settings such as preferred display language and account interface layout. Analytics cookies, where accepted, collect aggregated data on how users navigate the site. This information helps identify technical issues and improve overall performance, without being used for individual profiling in the absence of user consent.
Compliance and Security Checks
Certain cookies support risk-based checks required under KYC and AML obligations. Device identifiers stored via cookies can assist in flagging duplicate account attempts, VPN or proxy use, and unusual activity patterns. These checks form part of the broader compliance framework operated by Genesis Global Limited.
User Choices
Users have the right to control how cookies are stored on their device. This section explains available options and the practical effect of each choice.
How to Disable Cookies
Most browsers allow users to block or limit cookies through their settings. Disabling all cookies will affect how the website functions. Essential and security cookies cannot be overridden from the site side, but a browser-level block will prevent them from being set. The result is typically that login and account access become unavailable.
Withdrawing Consent
Where cookie consent is collected through an on-site mechanism, users can update their preferences at any time. Withdrawing consent for optional categories — such as analytics or marketing cookies — does not affect access to the casino service itself. Changes take effect on the next page load after preferences are saved.
Consequences of Disabling Cookies
If a user chooses to disable cookies at the browser level:
- 🚫 Login and session continuity will not function
- 📌 Saved preferences will not be retained between visits
- 🧾 Security and fraud-detection checks may fail
- 🔑 Account access may be blocked or limited
- 📎 Analytics data will not be collected from that device
Browser Instructions
Cookie settings can be managed directly through the browser used to access the website. Instructions vary slightly depending on the browser version, but the general process is consistent across major platforms.
Google Chrome
Open the Chrome menu and select Settings. Navigate to Privacy and security, then Cookies and other site data. From there, choose to block all cookies, allow only first-party cookies, or clear existing cookies. Changes apply immediately.
Mozilla Firefox
Open the Firefox menu and go to Settings, then Privacy and Security. Under the Enhanced Tracking Protection or Cookies section, select the preferred level of cookie permission. Firefox also allows exceptions to be set for individual websites.
Apple Safari
On Safari for macOS, open Preferences and select Privacy. The option to block all cookies or manage website data is available from this menu. On iOS devices, the same setting is found under Settings, then Safari, then Block All Cookies.
Other Browsers
For browsers not listed above — including Microsoft Edge, Opera, and others — the cookie management option is typically found within the Privacy, Security, or Advanced settings section. Consulting the browser’s own help documentation will provide the most accurate steps for the current version.
Third-Party Tools
In addition to browser settings, browser extensions designed for privacy management can provide more granular control over cookie storage and tracking. These tools operate independently of the website and are not provided or endorsed by CasinoLab.
Third-Party Cookies
Some cookies on the platform are set by external providers rather than directly by Genesis Global Limited. These arise from integrated services used to deliver games, analytics, and security features.
Game and Software Providers
Game providers such as Pragmatic Play, Evolution, NetEnt, Play’n GO, Red Tiger, Hacksaw, and others may set their own cookies when their content loads within the casino environment. These cookies are governed by each provider’s own privacy practices, which are separate from this policy.
Analytics and Security Services
Third-party analytics and security tools integrated into the platform may place cookies to measure traffic patterns or detect risk signals. Where such tools are used, they are configured in line with applicable data protection requirements applicable in the UK and Malta.
Contact
Users with questions about this cookie policy, or who wish to exercise their rights in connection with cookie-related data processing, can contact the CasinoLab support team through the available support channels.
How to Get in Touch
The support team is accessible through the live chat function on the website and through the account support form. Requests related to cookie consent, data access, or personal data connected to cookie identifiers will be handled in accordance with the privacy policy and applicable data protection law.
Response Handling
All contact requests are reviewed during business hours. Users submitting a data-related request should include sufficient detail to allow the support team to locate the relevant account or session data. Response times will vary depending on the nature of the request and any verification steps required under the KYC framework applied by Genesis Global Limited.